The “New Normal”
The COVID pandemic has rocketed virtual agent technology adoption into hyperdrive. The pandemic has rewritten the rules of the game in business. Conditions have changed, competition for customers has intensified, while resources have been dwindling due to the sudden downturn. The pandemic has shown that in this new situation, digitalization is no longer a goal, but for many it may be the only means of survival.
Link: https://www.ibm.com/blogs/
